# Build charts and reports from Trello data

This is your guide to advanced analytics for Trello. See the [Tour page](/content/tour/index.html) for the available charts and visualizations.

### Getting Started

[Setup Screenful for Trello](/content/guide/trello/setup-screenful-for-trello/index.html)

[What metrics can I track with Screenful?](/content/guide/trello/what-metrics-can-i-track-with-screenful/index.html)

### Creating charts

[Creating a custom chart](/content/guide/trello/creating-custom-charts/index.html)

[Set a filter for a chart](/content/guide/trello/setting-a-filter-for-a-chart/index.html)

[Adjust the chart appearance](/content/guide/trello/adjusting-the-chart-appearance/index.html)

[Create charts using Trello custom fields](/content/guide/trello/creating-charts-using-trello-custom-fields/index.html)

[Tracking high-level work with epics](/content/guide/trello/tracking-high-level-work-with-epics-in-trello/index.html)

### Creating reports

[Creating a custom report](/content/guide/trello/creating-reports/index.html)

[Add custom charts to a report](/content/guide/trello/add-custom-charts-to-a-report/index.html)

[Adjust the report layout](/content/guide/trello/adjusting-the-report-layout/index.html)

[Duplicate a report with different data sources](/content/guide/trello/duplicate-a-report-with-different-data-sources/index.html)

### Sharing with others

[Set user access and permissions](/content/guide/trello/user-access-permissions/index.html)

[Share charts and reports with a link](/content/guide/trello/sharing/index.html)

[Schedule via email or Slack](/content/guide/trello/scheduling-and-sharing-reports/index.html)

Got questions? See the [troubleshooting FAQ](/content/guide/trello#troubleshooting/index.html) or drop us an email at [support@screenful.com](mailto:support@screenful.com).

## Common questions

###### Do I need a paid version of Trello in order to use Screenful?

Screenful has its own pricing plan, separate from Trello. You don't need a paid version of Trello in order to use Screenful.

###### What is a data source in the case of Trello?

A data source is a **Trello board**. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in Trello. You can compare plans on the [pricing page](/content/pricing/index.html).

###### What’s the difference between Screenful Power-Up and the Screenful SaaS service?

Both have the same features, except that with the Power-up, you can embed Screenful within your Trello UI. Regardless of whether you have installed the Power-Up or not, you can always use Screenful just like any standalone web app by logging in at [https://app.screenful.me/](https://app.screenful.me/).

###### What about your Power-Ups, do I need to use them?

You don’t have to use our [Power-Ups](/content/power-ups/index.html) but if you do, the data created in the Power-Ups will be available in your charts and reports.

###### Can I create charts based on due dates in cards?

Yes, you can [filter charts based on due dates](/content/guide/trello/setting-a-filter-for-a-chart#5/index.html) or [by status such as overdue](/content/guide/trello/setting-a-filter-for-a-chart#6/index.html). You can also track the amount of work planned for the future using the Planned work chart. Learn more about [setting up the chart for Trello](/content/guide/trello/setting-up-the-workload-(planned/index.html)-chart-for-trello).

###### Do you support work estimates such as story points?

Yes. You can use a custom field or the [Card Size Power-Up](https://trello.com/power-ups/5cd476e1efce1d2e0cbe53a8/card-size-by-screenful) to set weights for cards. Learn more about [how to set estimates in your tasks in Trello](/content/guide/trello/assigning-estimates-to-trello-tasks/index.html).

###### Can I track Trello checklist items?

Currently, we don't support tracking Trello checklist items. [Let us know](https://tally.so/r/3N7Zbw) if you'd like to see us supporting them in our analytics.

###### Is access to imported Trello data controlled only by Screenful or does my Trello permissions also affect what I can see inside Screenful?

Trello permissions only affect your ability to create data sources. You can create data sources only from the boards you have access to in Trello.

###### How are the lead and cycle times calculated in Trello?

The timings are based on your [workflow settings](/content/guide/trello/map-your-trello-workflow/index.html). You can learn more from the [Lead Time FAQ](/content/tour/insights/timing#faq/index.html).

###### How do the Card size metrics work?

The card size metrics are defined as below:

- **Total**  - Total amount of card size in the cards
- **Created** - Total amount of card size in the cards created within the selected period
- **Completed** - Total amount of card size in the cards completed within the selected period
- **Spent** - Total amount of card size spent in the cards completed within the selected period
- **Average** - Average card size in the cards
- **In progress** - Total amount of card size in the cards currently in progress
- **Remaining** - Total amount of card size remaining

###### Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful [AI Assistant](/content/guide/screenful-ai-assistant/index.html). The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

###### Are weekends included in the cycle time calculation?

By default yes, but you can [specify your working hours and days](/content/guide/how-to/how-to-set-weekend-days-and-office-hours/index.html) in the Account Settings.

###### Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

###### Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including  
- Filtering by item name  
- Filtering by how long an item has been in progress  
- Setting a label and filtering out based on that label  
You can learn more from this guide: [How to remove outliers from data?](/content/guide/how-to-remove-outliers-from-data/index.html)

###### How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

###### Can I see metrics based on my custom fields?

Yes, you can use custom fields as units, or for grouping and filtering data. Learn more from the integration-specific guides:
- [Track custom columns in monday.com](/content/guide/monday/creating-charts-based-different-monday-com-columns-types/index.html)
- [Track custom fields in Asana](/content/guide/asana/creating-charts-based-on-asana-custom-fields/index.html)
- [Track custom fields in Trello](/content/guide/trello/creating-charts-using-trello-custom-fields/index.html)
- [Track custom fields in Jira](/content/guide/jira/creating-charts-using-jira-custom-fields/index.html)
- [Track custom fields in GitHub](/content/guide/github/creating-charts-based-on-github-projects-custom-fields/index.html)
- [Track custom fields in ClickUp](/content/guide/clickup/create-charts-using-clickup-custom-fields/index.html)
- [Track custom fields in Teamwork](/content/guide/teamwork/create-charts-using-teamwork-custom-fields/index.html)

###### Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by [setting a filter](/content/guide/setting-a-filter-for-a-chart/index.html).

###### Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the [online guide](/content/guide/sharing#3/index.html).

###### Can I track comments on tasks?

Currently, we don't support tracking comments on tasks. [Let us know](https://tally.so/r/3N7Zbw) if you'd like to see us supporting them in our analytics.

###### How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by [following the instructions in this guide](/content/guide/how-do-i-manage-my-subscription/index.html).

###### I can’t find an answer to my question

The [Getting Started Guide](/content/guide/index.html) contains Instructions for setting up Screenful.

See also our [Accounts & Pricing FAQ](/content/pricing#faq/index.html) or [ask our AI assistant](/content/guide/screenful-ai-assistant/index.html).  
Check out our [knowledge base](/content/guide/how-to/index.html) and [video tutorials](/content/videos/index.html), or get in touch by emailing support@screenful.com

## Troubleshooting

###### My charts are missing data

Below are some typical reasons for charts not displaying the data you expect:

- Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.
- Your workflow mapping is not done correctly. You can learn more about workflow mapping [from this guide](/content/guide/trello/map-your-trello-workflow/index.html). Notice that the cards that are in lists mapped to **Excluded** won't be imported to Screenful.
- Your imported board contains mirrored cards. Mirrored cards don't always contain the same attributes than the original cards. For example, the assignee field shows up only if the source board and the mirrored board has the same members.
- Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.